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14-Day Money-Back Guarantee on All Original Paintings

 I want you to be completely satisfied with your purchase of original artwork by Tetiana Markova. If you experience any issues with your painting upon delivery, please get in touch with me immediately at art24tanya@gmail.com.

14-Day Money-Back Guarantee on All Original Paintings
14-Day Money-Back Guarantee on All Original Paintings

 I want you to be completely satisfied with your purchase of original artwork by Tetiana Markova. If you experience any issues with your painting upon delivery, please get in touch with me immediately at art24tanya@gmail.com.

14-Day Money-Back Guarantee on All Original Paintings
14-Day Money-Back Guarantee on All Original Paintings

 I want you to be completely satisfied with your purchase of original artwork by Tetiana Markova. If you experience any issues with your painting upon delivery, please get in touch with me immediately at art24tanya@gmail.com.

Refund & Return Policy

14-Day Money-Back Guarantee on All Original Paintings
14-Day Money-Back Guarantee on All Original Paintings

We want you to be delighted with your purchase of original artwork by Tetiana Markova. If you experience any issues with your painting upon delivery, please get in touch with me immediately at art24tanya@gmail.com.

Returns & Refunds

If you are not fully satisfied with your original painting, you may return it within 14 days of receiving the shipment for a full refund, store credit, or exchange.

  • Artwork must be returned in its original, undamaged condition.

  • Refunds or exchanges will be processed after the artwork is received and inspected.

  • Shipping costs (outbound and return) are non-refundable.

How to Return a Painting

  1. Notify Us First

    Please email art24tanya@gmail.com within 14 days of delivery. Include your order number and the reason for the return.

  2. Use Proper Packaging

    Reuse the original packaging materials. If unavailable, you must package the painting securely using equivalent materials to avoid damage during return shipping.

  3. Refund Process

    Once the painting is returned in perfect condition, your refund will be issued to the original payment method within 7 business days.

    Refunds are made in the same currency and exchange rate as the original transaction, minus shipping and customs fees (if any).

Damaged Artwork Upon Delivery

If your painting arrives damaged:​

  • Inspect the package before opening. If the box shows signs of damage, note “damaged upon arrival” when signing with the carrier.

  • If the artwork is severely damaged, refuse delivery and inform us immediately.

Please follow these steps within 48 hours:

  1. Email art24tanya@gmail.com with:

  • Your order number

  • A description of the damage

  • Clear photos of the damaged artwork and packaging

2. Keep the original packaging for insurance purposes.

If you have any questions, we're here to help:
art24tanya@gmail.com
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